How do I get more info about a product?

The product page itself contains all the information about the product. If you can not find the information you are looking for for the product, please send us a question with the product SKU. We will response you with in 24-48 hours.

What is the warranty period?

Most of our products come with 1 year warranty, unless it is stated on warranty information available on the listing page.

The warranty will be VOID, where damage to the product is caused by misuse, accident, improper use, abuse, use of product not according to factory recommended operation, tampered to the product, modification, alternation, repair or service of the product other than by us or reasons other than manufacturing defects.

What are the available payment options?

Our payment options includes visa/master card, PayPal, Bank transfer, Zippy. All the payment option will be available on the checkout process. If you choose bank transfer option while purchasing the product, please remit the fund to the nominated bank account with your order number in the transaction description. The bank account details are shown on the check out process and also included in the order confirmation email. Please check your email.

Change of mind?

We do not accept change of mind on any product. In some case, we may accept the change of mind return within 7 days of delivery where the item is not used or package is unopened. Please note that there will be some charges, which are initial delivery cost, return cost and restocking fee from $10 - $35 depending on the product feature and size.

Please write us a message with your order number for the further information.

How long does it take to deliver?

Most of our products are dispatched in 1-2 business days from either Sydney 2036 or VIC 3012. We use Australian Post and other couriers. Delivery time vary base on the post code. The rough estimated delivery time can be calculated here. Once we dispatch the product, we will notify customer with the tracking information within 3 business days.

Is the pickup available?

We offer pick up for some of our products from Sydney warehouse only. To pick up the product, Please place the order online and chose ‘Free local pick’ option on the shipping method. Once we received the order, we will notify you with the pickup information via email. If you do not hear from us in 1- 2 business days, please send us a message.

 If you see ‘Note: This item is not available for pick up. Please order online.’ at the bottom of the products description, that mean this particular product is not available for the pickup.

If you have not found the answer yet. Send us a message.


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