How long does it take to deliver?

Most of our products are dispatched in 1-2 business days from either Sydney 2036 or VIC 3012. We use Australian Post and other couriers. Delivery time vary base on the post code. The rough estimated delivery time can be calculated here. Once we dispatch the product, we will notify customer with the tracking information within 3 business days.

Is the pickup available?

We offer pick up for some of our products from Sydney warehouse only. To pick up the product, Please place the order online and chose ‘Free local pick’ option on the shipping method. Once we received the order, we will notify you with the pickup information via email. If you do not hear from us in 1- 2 business days, please send us a message.

 If you see ‘Note: This item is not available for pick up. Please order online.’ at the bottom of the products description, that mean this particular product is not available for the pickup.

I did not receive the order confirmation email?

Order confirmation emails are sent automatically upon the checkout process completion. It may take up to 10 min in some stance. If you do not receive the email in 10 minutes, Please check your Junk/Spam/promotion etc folders as well. If the email is not found anywhere then contact us with your order number.

Where is my order?

The tracking information is sent once the parcel is dispatched. Please check your email for the tracking information or login to ‘my account’ to see the status of your order. Please note that if you have purchased an item as a guest then you won’t be able to see the status of your order via my account. In this case, you have to use the tracking information that we send to you.

Parcel DOA(dead on arrival)?

If you have received a parcel DOA, it is very important to inform within 5 days for the date of receiving the item, the date will be determined from the Proof of Delivery date form our courier company system.

Please take a short video or a photo showing damaged parts and send us with the brief message. You can send us an email by replying the order conformation email that you received upon placing the order or by filling up the contact us form. Please be advised that clear photo or video will help us to speed up the claim process.

Rewards Policy

Regarding the Rewards Policy, please visit Rewards Policy Page.

If you have not found the answer yet. Send us a message.


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